Free UK delivery - EU and US deliveries now available

Delivery

We can currently only ship to UK Mainland addresses. We will be looking to introduce World Wide Delivery within the next few weeks. If you require delivery outside of the UK, please contact us and we will be able to arrange for delivery prices.

 

UK Deliveries

UK Mainland orders are dispatched using DPD Couriers from our head office, once the order has been placed and processed. 

All deliveries are trackable and a tracking number will be emailed across when available.

The delivery charge is a flat rate fee of £10 per order.

Orders are sent using DPDs express 1-3 working day service.

Occasionally we will offer free delivery promotions to UK mainland addresses. These delivery services are the same as our paid service

If you have any queries regarding deliveries please contact our team at info@alohadoll.com

 

Refund Policy

In the event that you are unhappy with your purchase for any reason, we are more than willing to accept returned items for either an exchange or refund.
  • The Items must be returned within 14 days of the received date. We make additional time allowances for our international customers on case by case basis.
  • Items must be returned in the original packaging and tags intact. They must be unworn, unwashed and in the original condition.
  • We encourage customers to return the items using an insured, secure postal service and for them to obtain proof of postage just in case your order is lost on its way back to us.
  • We cannot accept returns for items that have been damaged, stained, torn, snagged or damaged in any way.
  • The cost of the returns must be paid by the customer.

We reserve the right not to refund you if you return items to us outside the terms of our returns policy. Please note that all sale items are final sale and non-refundable. Items purchased with a discount code or voucher are still eligible for return/exchange.
 

Custom Orders

Any products that have been made to your specific requests will be un-applicable for refunds or exchanges.

These are custom made garments and therefore cannot be returned or exchanged.

 

 How Do I Return My Order

  • Fill out the returns form that was included in your parcel. 
  • Please make sure to include all details including your name, order number, the item(s) you are returning and your reason(s) for return.
  • Place the items in a mailing bag. You can reuse the parcel that we sent your items out in. 
  • Ensure that you have included the returns form inside the parcel.
  • For our international customers, please ensure that any returns are clearly marked as ‘Returned goods – No commercial value’ with a zero or low value to ensure duties are not chargeable to ALOHA DOLL on return. Such charges will not be accepted. 

 

When will I receive my refund?

Depending on the returns service used, returns can take up to 10 days to arrive back with us. Once items have arrived back with us, refunds will be issued to the card or payment method used to make the original purchase within 5 days. If this time has passed, please contact our team who can update you on the status of your return. Please note we do not issue refunds for the original delivery costs. Unfortunately, we also cannot refund duties, taxes or shipping charges. 

 

Exchange Policy

  • Exchanges will be processed within approximately 2 - 3 working days after receipt of your original item.

  • The ability to process your exchange depends on the stock availability.

  • We cannot accept exchanges for items that have been damaged, stained, torn, snagged or damaged in any way.

  • If you need your exchange by a certain date, please contact our team and we will try to ensure this happens. 

Size Guide
 
 

Merabi Size

XXS

XS

S

M

L

UK Size

6

8

10

12

14

US Size

2

4

6

8

10

EU Size

34

36

38

40

42

 

Body Measurements

Bust (cm)

81

86

91.5

96.5

101.5

Waist (cm)

61

66

70

75

80

Hips (cm)

86.5

91.5

95

100

105.5

 

Aloura London Size

6

8

10

12

14

UK Size

6

8

10

12

14

US Size

2

4

6

8

10

EU Size

36

38

40

42

44

Body Measurements

 

Bust (cm)

78.5

81

86

91

96

Waist (cm)

60

63

68

73

78

Hips (cm)

86

89

94

99

104

Thighs (cm)

48

51

54

57

60

 

Jarlo Size

6

8

10

12

14

UK Size

6

8

10

12

14

US Size

0

2

4

6

8

EU Size

34

36

38

40

42

Body Measurements

 

Bust (cm)

81.5

84

89

94

99

Waist (cm)

63.5

66

71

76

81

Hips (cm)

87.5

90

95

100

105

 

Abyss by Abby Size

XS

S

M

L

UK Size

6

8

10

12

US Size

0

2

4

6

EU Size

32

34

36

38

Body Measurements

Bust (cm)

79-82

84-87

89-92

94-97

Waist (cm)

61-64

66-69

71-74

76-79

Hips (cm)

86-89

91-94

96-99

101-104